Privacy Policy

1.1 We process your personal data when you book a ticket through us, join one of our clubs, support us as a partner or otherwise contact us.

1.2 All personal data requested in the respective registrations and the data generated by automatic systems are collected, in particular

– Data that you provide when booking a ticket/subscription or joining a club (including name, place of residence, date of birth, e-mail address, telephone number, account number, payment processing, date of registration, customer number, booking data, voucher codes),

– Data we receive during your visit to the stadium (including when and where you entered the stadium, when you checked out, if applicable, what you purchased at the stadium),

– Data we receive on the occasion of other activities (including participants in activities, special features of participants, such as allergies),

– Data we receive through third parties or processors (including seat, price, number of bookings, ticket number, payment methods, vouchers, other data we collect about you),

– Data that we receive on the occasion of the use of our website (including the name of the files accessed, date and time of access, amount of data transferred, notification of successful access, links clicked on, web browser, requesting domain and IP address),

– Data that we receive when you subscribe to our newsletter (including opening of the mail, clicks on links contained in the e-mail, data of the terminal device used, accessibility of the e-mail address, execution of an order at the online store),

– data that you give us in the course of a communication between us,

– data that you give us when you apply for an advertised position or send us an unsolicited application (personal data, data on education, data on your professional career to date, cover letter, curriculum vitae, portrait photo, references, etc.).

1.3 In order to be able to check and improve our offers for our customers and partners, we collect anonymized data filtered out of the applications in statistics and reports. This anonymized data can also be used for internal reports.

1.4 If you book or purchase products for other persons, this information provided by you will also be stored. We must inform you that it is your responsibility to inform these persons and to obtain the consent of this person to the data protection conditions.

1.4 We may also receive data from you from third parties, such as the Belgian Football Association, the Ministry of the Interior or our ticket provider, an external company through which the KAS Eupen tickets are offered.

2.1 Contract fulfillment: We mainly use personal data of our customers and partners in order to fulfill the contractual services resulting from the contract between us and the customer or partner.

2.2 Customer Service: We strive to provide the best possible service to our customers and partners. This may also require the collection of data in order to respond to or fulfill questions and requests from our customers and partners. Part of our service is to provide our customers and partners with information about KAS Eupen. We may contact you by email, mail, telephone or other communication channels, depending on the contact information you have shared with us.

2.3 Account Setups: Customers may create a user account on KAS Eupen or third-party websites or through our apps. We use this information to manage this account.

2.4 Marketing: we also use personal information about our customers and partners for marketing purposes. These activities include:

The use of personal data to send attractive offers from KAS Eupen and its advertising partners. You can quickly and easily unsubscribe from these marketing messages at any time by clicking on the “unsubscribe” link included in any newsletter or other communication materials.
If you participate in other promotional activities (such as sweepstakes, referral programs, or contests), the information needed to do so will be used to conduct the activity.

2.5 Market research: We occasionally ask customers and partners to participate in surveys.

2.6. improvement of our service: We use personal data of our customers and partners for analytical purposes. This is not only to improve the service and optimize the user experience, but may also be for testing purposes, troubleshooting and to improve functionality and quality.

2.7 Security: We may use Personal Data for risk assessment and security purposes – including authentication of customers and partners.

2.8 Legal Purposes: In certain cases, Personal Data may be used to process and resolve legal disputes, or as part of investigations and to comply with compliance policies. We may also use it to enforce the Terms and Conditions or to comply with requests from law enforcement authorities. Furthermore, your data is needed to comply with our legal obligations (such as proper record keeping).

3.1 In principle, we only use personal data within the company. Due to technical restrictions, only authorized persons can access and use personal data within the scope of fulfilling their tasks.

3.2 Insofar as we involve other companies within the framework of the fulfillment of contracts (such as ticket providers, payment providers, etc.), which also includes advertising partners, and for the fulfillment of our legal obligations (such as tax consultants and auditors), they will only receive personal data to the extent that the transfer is necessary for the corresponding service.

3.3 If data is sent outside the European Economic Area for the fulfillment of contractual obligations, we oblige the relevant third parties to comply with the data protection specified here.

3.4 We make every effort to take technical and organizational precautions to store your data in such a way that unauthorized third parties cannot access it. However, complete data security cannot be guaranteed according to the current state of the art.

3.5 On our website you will find links to the social media services of Facebook, Twitter, YouTube, google+ and Instagram. You can recognize links to the websites of the social media services by the respective company logo. If you follow these links, you will reach our corporate presence on the respective social media service. When you click on a link to a social media service, a connection to the servers of the social media service is established. This transmits to the servers of the social media service that you have visited our website. In addition, further data is transmitted to the provider of the social media service. These are, for example: Address of the website on which the activated link is located; date and time of the call to the website or the activation of the link; information about the browser and operating system used; IP address.

If you are already logged in to the corresponding social media service at the time the link is activated, the provider of the social media service may be able to determine your user name and possibly even your real name from the transmitted data and assign this information to your personal user account with the social media service. You can exclude this possibility of assignment to your personal user account if you log out of your user account beforehand.

The servers of the social media services are located in the USA and other countries outside the European Union. The data may therefore also be processed by the provider of the social media service in countries outside the European Union. Please note that companies in these countries are subject to data protection laws that do not generally protect personal data to the same extent as they do in the member states of the European Union.

Please note that we have no influence on the scope, type and purpose of the data processing by the provider of the social media service. For more information on the use of your data by the social media services integrated on our website, please refer to the privacy policy of the respective social media service.

3.6 Insofar as you have given your consent, we use a web analytics service provided by Google LLC (“Google”) on our homepage. Google uses cookies, which are text files placed on your computer, to help the website analyze how users use the site. The information generated by the cookie about the use of the online offer by the users is usually transmitted to a Google server in the USA and stored there.

On behalf of the operator of this website, Google will use this information for the purpose of evaluating your use of the website, compiling reports on website activity and providing other services relating to website activity and internet usage to the website operator.

We only use Google Analytics with IP anonymization enabled. This means that the IP address of the user is shortened by Google within member states of the European Union or in other contracting states of the Agreement on the European Economic Area (so-called IP masking). The IP address transmitted by the user’s browser is not merged with other data from Google.

Users can prevent the storage of cookies by setting their browser software accordingly; users can also prevent the collection of the data generated by the cookie and related to their use of the online offer to Google, as well as the processing of this data by Google, by downloading and installing the browser plugin available at the following link: http://tools.google.com/dlpage/gaoptout?hl=de.

For more information about Google’s use of data, settings and opt-out options, please refer to Google’s privacy policy (https://policies.google.com/technologies/ads) and the settings for the display of advertisements by Google (https://adssettings.google.com/authenticated).

You can prevent the collection of your data by Google Analytics by clicking on the following link. An opt-out cookie will be set, which will prevent the collection of your data during future visits to this website: Disable Google Analytics.

4.1 As a matter of principle, we store your data only for as long as we need them for the respective processing purpose. If the purpose of the storage no longer applies, the personal data will be deleted or blocked by us within 6 months.

4.2 Personal data shall also remain stored thereafter if the legislator requires the storage of personal data due to laws and regulations or other provisions. In these cases, your data will no longer be processed and only the data protection officer will still have access to the data and will only make it available to the respective person responsible only if a proper purpose has been presented to him in a comprehensible manner.

Every customer has the following rights, provided that the relevant legal requirements are met:

5.1 You may request us to provide you with a copy of the personal data we hold about you,

5.2. you can inform us of any changes to your personal data or ask us to correct personal data we hold about you. If technically possible, you can also make changes yourself,

5.3 You have the right to request the deletion of your data. Please note that a claim for deletion depends on the existence of a legitimate reason. In addition, there must be no regulations that require us to retain your data.

5.4 You have the right to object to the processing of your data on grounds relating to your particular situation. In the event of a justified objection, we will no longer process your data.

5.5 You have the right to object to the processing of your data for advertising purposes at any time. You can send your objection to us without any formalities, preferably to the contact data listed under No. 6, stating the keyword “Objection to the processing of my personal data for advertising purposes”.5.6 Under certain circumstances, you can request us to transfer your personal data to a third party.

5.7 If we use your personal data on the basis of your consent, you are entitled to revoke this consent at any time in accordance with applicable law.

5.8 Furthermore, if we process personal data on the basis of a legitimate interest or in the public interest, you have the right to object to this use at any time in accordance with applicable law.

5.9 Insofar as you receive information about KAS Eupen, you can unsubscribe from this at any time. If no immediate opt-out mechanism is available, you can contact datenschutz@as-eupen.be.

5.10. If we need to process personal data of minors, the respective holders of parental authority are granted the right to exercise the aforementioned rights for or on behalf of the respective minor.

The company responsible for the processing of personal data when using services of KAS Eupen is AFD Eupen AG, Kehrweg 8, 4700 Eupen, 0032 (0)87 56 13 77, datenschutz@as-eupen.be. For certain processing operations, in particular the sale of tickets, the sending of newsletters and admission control at the stadium, we have contracted other companies to process the personal data on our behalf.

To exercise your rights in connection with the use of personal data or for questions about this privacy policy, you can contact AFD Eupen AG or the AFD Eupen AG data protection officer at dsb@as-eupen.be. The current data protection officer can be found at www.as-eupen.be. In the event of complaints, we will use all reasonable means to try to resolve the matter. We will take all reasonable means to ensure that the data is processed, transmitted, protected and deleted or blocked in accordance with the provisions of the applicable laws.

The processing of Personal Data set forth herein is necessary for the performance of the Contract and consequently serves a legitimate purpose in accordance with the relevant laws, in particular the EU Directive on the processing of personal data (Directive 95/46/EC) of 25 October 1995 or related legislation, the EU Directive on privacy and electronic communications (Directive 2002/58/EC) of 12 July 2002 or related legislation, Regulation (EU) 611/2013 of 24. June 2013 on measures to notify breaches of Directive 2002/58/EC of the European Parliament and of the Council on privacy and electronic communications, Regulation (EU) No 2016/679 of 27 April 2016 on the protection of individuals with regard to the processing of personal data and on the free movement of such data and repealing Directive 95/46/EC from 25 May 2018, and any other current or future legislation concerning or having an impact on data protection and the processing of personal data.

The provision of your data is partly required by law. Some of the aforementioned data are also required in order to be able to conclude and/or fulfill a contract. Without the communication of the data required for the execution of the contract, we are not able to enter into a contract with you. The communication of other data is voluntary, but may be necessary for the use of certain services. In the case of required data, failure to provide it will result in the inability to provide the service in question. For optional data, failure to provide it may result in our not being able to provide our services in the same form and to the same extent as usual.